Guarantee
HorseFil Money-Back Guarantee: Terms and Claim Steps
Quick answer
Every HorseFil pack carries a 60-day money-back guarantee, counted from the purchase date.
To claim, call +1 (302) 200-3480, then send the bottles to the New York returns address at your own postage cost.
Choose a pack on the pricing page.
The promise
What is the HorseFil guarantee in one paragraph?
You have 60 days from the day you buy to decide you do not want it. If the sales page you bought from prints a longer window, the longer one wins.
The claim runs by phone first and by post second. Nothing about it is automatic, so the dates in your own email matter more than any badge.
- Sixty days, counted from purchase
- Applies to all four pack sizes
- Opens with a call to +1 (302) 200-3480
- Money returns to the card that paid
What do the published guarantee terms say?
Eight lines cover the whole policy. Everything in the table comes from the published material, and nothing has been filled in from habit.
Read it once before you order, so the dates are not a surprise later.
| Term | What is published |
|---|---|
| Length of the window | 60 days from purchase, unless the sales page prints a longer window |
| When it starts | The purchase date on your confirmation email |
| Packs covered | One, two, three and six bottle packs alike |
| How a claim opens | Call +1 (302) 200-3480 with your order id |
| Where bottles go back | 3 Times Square, Floor 12, New York, NY 10036, USA |
| Who pays the return postage | The buyer, and tracking is advised |
| What goes in the box | The bottles plus a note with your full name, email, and order ID |
| Refund timing | 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card |
How do the 60 days fall on a calendar?
Day one is the purchase date, so the window and the bottle you are testing run on the same clock. One bottle covers 30 days at one gummy a day, which leaves a second month to decide.
Laid out on a calendar, the deadlines are easier to respect than they look in a policy line.
| Point in the window | What has happened | What to do |
|---|---|---|
| Day 1 | The order is paid for and the clock starts | File the confirmation email |
| Day 5 to 10 | The parcel lands, give or take the carrier | Start the bottle rather than shelving it |
| Day 30 | A single bottle is finished at one a day | Decide whether it earned a place in the routine |
| Day 50 | Ten days of slack are left | Call +1 (302) 200-3480 if you want the money back |
| Day 60 | The published window closes | Later claims depend on what the sales page printed |
Larger packs do not stretch this. A six-bottle order still has to be judged inside the same 60 days.
How do you claim the HorseFil guarantee?
Six moves, in order, starting with a date and ending with a card credit. The first two decide whether the rest go smoothly.
Do not post bottles back before the call. The desk needs the order on record first.
Fix the date first
Open the confirmation email and find the purchase date. Day one is that date, not the day the parcel arrived.
Call the order desk
Ring +1 (302) 200-3480 with the order ID in front of you and say you want to use the money-back guarantee.
Write down what you are told
Note the date of the call, the name you spoke to and any reference given. It shortens every later call.
Pack the bottles with your details
Put the bottles in a box with a note carrying your full name, email, and order ID.
Post it with tracking
Send the parcel to 3 Times Square, Floor 12, New York, NY 10036, USA. Buyer pays return shipping; use tracking.
Watch for the credit
The refund is issued 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card.
Why does a claim have to start with a phone call?
Because there is nowhere else to send it. No sales email address is published for this product, and the website inbox is a different desk entirely.
That makes +1 (302) 200-3480 the single route for anything attached to an order ID.
What goes into the return parcel?
The bottles and a note. That is the whole list, and the note is the part people forget.
Without your name, email and order ID inside the box, a parcel arriving at a busy address is hard to match to a claim.
- Every bottle from the order, full or part used
- A note with your full name, email, and order ID
- A tracked postage label you keep a copy of
- The box the bottles arrived in, if it is still sound
Address it to 3 Times Square, Floor 12, New York, NY 10036, USA. The office at 304 Park Avenue South, Floor 11, New York, NY 10010, USA is for correspondence and is not a returns address, so bottles sent there add a detour.
What does the guarantee not do?
It moves money, and that is all it moves. Reading it as anything larger sets up a disappointment.
Four limits are worth naming before you buy rather than after.
- It is not a health promise. Results vary from person to person. No result or timeline is guaranteed.
- It does not cover your return postage, which you pay
- It does not pause while a parcel sits unopened in a cupboard
- It does not replace reading the panel on your own bottle before the first gummy
None of that makes the policy weak. A 60-day window on a 30-day bottle is workable, provided you start the bottle when it lands.
How long until the money is back on your card?
Two waits sit back to back. First the parcel travels, then the refund clears.
Counting both is the difference between a calm week and a needless second call.
| Stage | Who controls it | Rough length |
|---|---|---|
| Return parcel in the post | Your carrier | Whatever service you chose |
| Bottles received and credited | The returns desk | Not published; tracking shows arrival |
| Refund issued | The order desk | 3 to 5 business days after the credit |
| Money visible on the card | Your bank | A further 5 to 10 days |
If the card shows nothing after those stages have passed, call the desk with your tracking number and the date of your first call.
How do you keep a HorseFil claim simple?
Claims go wrong for boring reasons: a lost order ID, a missing note, an untracked parcel. All three are avoidable on the day the box arrives.
Run this once when the parcel lands and the claim, if you ever need one, takes ten minutes.
- Save the confirmation email in a folder you can find
- Write the purchase date on the bottle with a marker
- Diary a reminder for day fifty
- Keep the outer box until you are sure you are keeping the product
- Read the refund policy so you know which terms are published and which are not
The buying route matters here too: this window belongs to orders placed through the authorized checkout, not to a purchase made somewhere else.
HorseFil guarantee: the questions that decide a claim
How long is the HorseFil guarantee?
Sixty days, unless the sales page you bought from prints a longer window. The money-back roundel on the listing images shows the same 60-day figure.
Does the window start when my parcel arrives?
No. It runs from the purchase date on your confirmation email, so transit days come out of the 60 rather than being added to them.
Can I claim by email instead?
No sales inbox exists. [email protected] answers questions about this website and cannot see orders, so a claim has to start on +1 (302) 200-3480.
Do I have to send empty bottles back?
Bottles go back either way. Pack whatever you have, full or part used, with a note carrying your full name, email, and order ID.
Who pays to post the return?
You do, and a tracked service is worth the extra. Without tracking there is no proof the parcel reached the returns address.
How long does the refund take?
It is issued 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card. Add the days your parcel spends in the post on top of that.
Does a second pack restart the window?
Nothing published says it does. Treat each order as carrying its own 60 days from its own purchase date.
Is the guarantee a promise about results?
No. It is a purchase policy about money, not a claim about how anyone will feel. Outcomes differ between people, and this site promises none.
Ready when you are
Order HorseFil from the authorized outlet
Packs of several sizes, priced on the secure checkout. Every order carries the money-back guarantee printed on the listing. Questions first? Call +1 (302) 200-3480.
