Contact
Contact Details for HorseFil Orders and This Site
Quick answer
Orders, tracking, changes and refunds go to the order desk on +1 (302) 200-3480. Questions about this website go to [email protected], Mon-Fri 9:00am-5:00pm ET, and that inbox cannot see any order. There is no sales email address at all: the sales side is reached by phone or through the seller's own contact page.
Which route answers which question?
Two routes exist, and they do not overlap. One can see your order. The other can see this website. Sending a question to the wrong one costs a day or more, so it is worth thirty seconds to pick correctly.
The rule is simple. Anything involving money, a parcel or a bottle goes to the phone. Anything involving a sentence on a page goes to the inbox.
The full channel table
Read the third column before you pick a row. That is where most wasted messages are avoided.
| Route | Use it for | What it cannot do | When |
|---|---|---|---|
| Order desk, +1 (302) 200-3480 | Orders, tracking, changes to an order, cancellations, refunds | Give medical advice or edit anything on this website | The hours printed on your order email |
| Website inbox, [email protected] | Errors on a page, broken links, privacy requests, press questions | See an order, move a parcel or issue a refund | Mon-Fri 9:00am-5:00pm ET |
| The seller's own contact page | Sales questions about the listing and the offer | Replace the phone line for anything already ordered | Posted on the listing at checkout |
| Returns, 3 Times Square, Floor 12, New York, NY 10036, USA | Sending bottles back within the guarantee window | Handle a refund on its own, without a call first | While the window is open |
| Office, 304 Park Avenue South, Floor 11, New York, NY 10010, USA | Written correspondence with the company | Accept returned bottles of any kind | Business hours |
Why is there no sales email address?
There is no sales email address for this product. Not a hidden one, not a slow one. None was supplied, and writing a plausible address here would send real messages into nothing.
The sales side is reached two ways instead. The order desk on +1 (302) 200-3480 takes calls about orders, tracking, changes and refunds. Beyond that, the seller's own contact page on the listing is the route for questions about the offer itself.
- No sales address is published, because none exists in the supplied material
- [email protected] is a website inbox and has no view of orders
- No address here can be used to place, change or cancel an order
- No live chat, text line or social account is published for support
If an email address for sales appears on another site claiming to represent this product, treat it with the same suspicion you would give any unverified detail, and call the number instead.
What should you have ready before you call?
Your order ID
It sits in the confirmation email. Without it, the desk cannot find the purchase and the call stalls.
The bottle in front of you
Count, printed directions, the lot code and the expiry are all questions that come up. 30 per bottle is the figure on the front.
Your question in one sentence
Late parcel, wrong item, short count, refund request. Say which before anything else.
Photographs, if something is wrong
The sealed parcel, the front of the bottle and the printed panel cover almost every dispute.
Somewhere to write
Take the name of whoever answers, the date and what was agreed. Short notes settle long arguments.
What is the website inbox actually for?
[email protected] exists so that mistakes on these pages can be reported and fixed. It is staffed Mon-Fri 9:00am-5:00pm ET, and it is genuinely read.
- A fact on a page that contradicts the bottle you received
- A broken link, a wrong heading or a typo
- A privacy request about data this website holds
- Press and partnership questions
- A request to correct something this page says about a contact route
Include the page address and quote the line you are questioning. A correction that names the sentence gets fixed the same week. One that says something is wrong somewhere rarely does.
Which address is which?
| Address | Purpose | Do not send |
|---|---|---|
| 304 Park Avenue South, Floor 11, New York, NY 10010, USA | Company correspondence | Bottles, returns or anything needing a refund |
| 3 Times Square, Floor 12, New York, NY 10036, USA | Returned bottles within the guarantee window | Letters expecting a reply |
Refunds run 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card. The window is 60 days from purchase, unless the sales page prints a longer window, and the steps are set out on the refund page.
What happens after you get in touch?
Expectations are easier to hold than hopes. Three things are worth knowing before you pick up the phone or open an email.
- A call about an order is handled while you are on the line, so have the order ID ready
- A returned parcel is only credited once it arrives, which is why tracking is not optional
- A website correction is checked against the bottle and the listing before anything is changed
No route here promises a reply within a set number of hours, because no such promise was supplied. What is published are the hours the inbox is staffed and the desk that owns each kind of question. Anything beyond that would be a number made up to sound reassuring.
Which page answers faster than a phone call?
Several common questions are already written down, which is quicker than waiting on a line.
Where is my parcel?
Ships from the US unless the sales page says otherwise. Tracking arrives in the order email. Shipping cost and delivery time: not published. Tracking details and timing sit on the shipping page.
Read more →How does the guarantee work?
The 60-day window, who pays return postage, and what has to go in the parcel.
Read more →Is my bottle the right one?
The arrival checklist, the reference codes and what to do if something does not match.
Read more →Short questions are collected on the FAQ page, and the company behind these pages is described on the about page.
Contact questions from HorseFil buyers
What is the fastest way to reach a person about an order?
The order desk on +1 (302) 200-3480. It is the only route that can see an order, move a shipment or start a refund.
Is there a sales email address for HorseFil?
No. None was supplied, and no address will be invented here. Sales and order matters run through the phone line or the seller's own contact form.
Can I email about a refund instead of calling?
The website inbox cannot open a refund. It has no access to order records. Refunds start with a call to +1 (302) 200-3480 and your order ID.
What hours is the website inbox staffed?
Mon-Fri 9:00am-5:00pm ET. Messages sent outside those hours wait in the queue, and anything urgent about a parcel should go to the phone line.
Where do returned bottles go?
3 Times Square, Floor 12, New York, NY 10036, USA. Send them with your full name, email and order ID inside, and keep the tracking receipt until the refund lands.
Can I post a letter to the office address instead?
You can write there, but do not send bottles. The office at 304 Park Avenue South, Floor 11, New York, NY 10010, USA is not the returns address, and a parcel sent to it will not be processed as a return.
Will anyone here answer a medical question?
No. Nobody on either route is qualified to advise on medicine or conditions. Those questions belong with your doctor or pharmacist.
What if I ordered through a marketplace listing?
Contact the seller you paid. Payment, tracking and refund records sit with whoever took the money, which is the only party able to act on them.
Ready when you are
Order HorseFil from the authorized outlet
Packs of several sizes, priced on the secure checkout. Every order carries the money-back guarantee printed on the listing. Questions first? Call +1 (302) 200-3480.
Keep reading
HorseFil Guarantee
Sixty days from purchase, and the phone call that starts a claim.
Read →BuyingHorseFil Shipping
What the order email carries, what tracking shows, and what is not published.
Read →CompanyAbout Gohorsefil
Who runs this site, how it earns, why no staff are named, and the rules each page is written under.
Read →